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Reviewing email mismatches with Vilogi
An email mismatch means Vilogi has a different email on file for a lot owner than Snap & Bill does. A daily sync with Vilogi finds them and lists them under Email Mismatches in the left menu. Nothing is changed automatically: you decide whether each one needs action.
Check them from time to time. Bills and notices are emailed to the address stored in Snap & Bill, so an outdated address there can mean an owner does not receive them.
What the page shows
| Column | Meaning |
|---|---|
| Owner | The owner’s name and lot number |
| Vilogi Email | The address Vilogi has |
| SnapNBill Email | The address in your Address Book |
| Status | Unread, Ignored or Resolved |
| Found | When the sync found the difference |
Use the tabs Unread, Ignored, Resolved and All to filter. New mismatches start as Unread.
How to review one
- Decide which address is correct for the owner.
- If Snap & Bill’s address is wrong, click Manage Address Book (top right of the page), find the owner and update their email.
- Back on Email Mismatches, click Mark Resolved on that row.
- If the difference is intentional, or Vilogi’s address is the one that is out of date, click Ignore to stop seeing it in Unread.
Good to know
- Mark Resolved does not change the owner’s email. It only records that you dealt with the mismatch, so always update the Address Book first.
- Ignore and Mark Resolved only move the row between tabs. You can set the other status later from the Ignored or Resolved tab.
- Updating an email in Snap & Bill does not change it in Vilogi. If Vilogi’s address is the outdated one, correct it in Vilogi.
- The list only shows owners from your own account.